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Customer's Responsibility
:Inspection Upon Receipt Of Order
Please open and inspect packages for damage immediately upon receipt. Call our customer service immediately at (248) 545-8087 with any breakage issues. Please notify us within 5 days at (248) 545-8087 of any possible damage which may have occurred in the shipping process. We have only 5 days to submit breakage claims with shippers. Keep all original packaging materials |
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Returns free of damages:
15-Day Return Policy For Stock Items:
All returns must be pre-authorized and issued an RMA#. All cartons being returned must be carefully marked with the assigned RMA#. All RMA#'s are issued by our customer service department at (248) 545-8087. All returned items must be repacked and returned in their original double-boxed protection to insure proper, unbroken returns for credit. RMA's received back at our facility that are broken due to insufficient return packaging will not be credited.
Packages being returned must be insured by you for your protection.
A 30% inspection and re-stocking fee is applied against all returned items returned within 15 days and a $7.50 clerical charge.) For all returns - customer is responsible for payment of both the original shipping out and all shipping costs back to the manufacturer. Absolutely no returns accepted on custom order displays, including orders with custom text or imprinting. Be sure the dimensions meet your needs on large built-to-order display cases. These are costly to ship and return. |
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Inspections prior to shipping
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